Refund Policy

Official language notice: This English version is the controlling version of this Refund Policy. Translations are provided for convenience and reference only. If a translation differs from this English version, the English version prevails.

Feathly Pro Lifetime is a one-time purchase for lifetime access to the applicable local PRO features. It is not a monthly or yearly subscription, and Feathly does not calculate refunds by dividing the purchase price by the number of days used.

1. Store refund process

Google Play: Android purchases are processed by Google Play. Google generally allows eligible refund requests through its refund process, including requests made within 48 hours of purchase. After that period, Google may direct the customer to the developer. Final eligibility also depends on Google Play policy and applicable law.

Apple App Store: When Smart Planner is purchased through the App Store, refund requests are made through Apple. Apple makes the final refund decision for App Store transactions. Feathly may provide purchase-delivery or entitlement information when appropriate, but does not directly override Apple's refund decision.

2. Lifetime purchase and no day-based prorating

PRO Lifetime is not a time-metered subscription. There is no fixed 30-day, 365-day, or other usage period that can be used as a fair denominator for a lifetime license. For that reason, Feathly does not provide an automatic day-based or month-based prorated refund formula.

Where a refund is approved, the normal result is a full refund with the related PRO entitlement removed, unless the applicable store or law requires a different remedy.

3. Clear cases where refund support is appropriate

Feathly will help investigate and support a refund or other appropriate remedy when there is objective evidence of a purchase problem. Examples include:

• Duplicate or unintended duplicate billing for the same Smart Planner purchase.
• Payment completed but PRO was not delivered, and normal restore/reverification cannot resolve the problem within a reasonable support process.
• A serious defect or material incompatibility prevents the purchased PRO functionality from working on a device or OS that Feathly represented as supported, and the problem cannot reasonably be corrected.
• The purchased functionality was materially different from its description, or an applicable consumer law requires a refund or other remedy.

These examples do not replace Google Play, Apple, payment-provider, or consumer-law rules. Store approval may still be required.

4. Cases that are not automatically refundable

• Changing your mind after purchase.
• Using PRO for a period of time and then requesting a refund based only on the number of days used.
• Expecting future cloud sync, server storage, multi-device sync, or group features to be included in the current local PRO Lifetime purchase when those services were described as separate or future services.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

5. How to request help

For Google Play, start with the refund process provided by Google Play. If Google directs you to the developer, if PRO was not delivered, or if you need help identifying the purchase, submit the Feathly refund support form.

For an App Store purchase, start with Apple's refund process. If you need help verifying whether Smart Planner delivered or restored the entitlement correctly, contact Feathly support with non-sensitive purchase details.

For Google Play support, include the purchase email, order ID beginning with GPA., approximate purchase date, country or region, and a short explanation where available. Never send your Google or Apple password or full payment card details.

6. Refund status and PRO access

A completed full refund normally ends the related Smart Planner PRO entitlement. Store and Feathly systems may need time to synchronize the updated purchase state.

A refund or entitlement removal does not delete your Loops, reviews, history, or other planner data. The app returns to the applicable Free-mode feature set while your planner data remains intact.

If the store shows the refund as completed but Smart Planner still shows PRO, restart the app while online and use Restore Purchase or the PRO status check. If the state remains incorrect, use the refund completed but PRO remains active form.

7. Restore purchase before requesting a refund for missing PRO

If you bought Smart Planner PRO but the app does not show PRO access, first use the normal purchase restore process for the store account that made the purchase.

If access still does not appear, submit the purchase restoration form. A missing local PRO state does not necessarily mean the store purchase failed.

8. Purchases are store-specific

Google Play and Apple App Store purchases are separate store transactions. A Google Play purchase is not automatically transferred to the App Store, and an App Store purchase is not automatically transferred to Google Play. A later Feathly account system may link multiple devices or store entitlements to the same user, but it does not merge or rewrite the underlying store purchase records.

9. Unauthorized or unrecognized purchases

If you believe a purchase was unauthorized or you do not recognize it, use the applicable store's unauthorized-purchase or account-security process first. You may also submit an unrecognized purchase support request for guidance.

10. Applicable law

Store policies do not remove consumer rights that apply by law. For example, customers may have statutory remedies where a digital product is faulty, not fit for purpose, or materially different from its description.